Frequently Asked Questions

Tap on a question to see the answer, or contact us via chat!

How fast do you ship out?

After placing your Tenue Soleil order you will receive a track & trace link within 24 hours.

When can i expect delivery?

Your Tenue Soleil order will be shipped to you from The Netherlands as soon as possible.

Within The Netherlands, we aim to get your order to you within 1-2 business days.

We use DHL and PostNL for shipments within Europe. The estimated delivery time is 2 - 3 business days.

For shipments outside Europe we use DHL Express with 1 - 4 business days delivery time.

For orders from outside Europe it can take longer depending on customs and your local delivery service.

What are the shipping costs?

Europe: €2,95
FREE shipment above €50

World: €14,99
FREE shipment above €150

What's your return policy?

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30-day risk-free money-back guarantee.

If you receive your items and are not satisfied for any reason you can return the product for a refund within 30 days.

How can I return an item?

Please fill in the Return Form via this link.

Step 1. The item(s) should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with all tags attached.

Step 2. Send your return to the below address. Return costs are at your own expense and we cannot be held responsible for packages that go missing. Use track & trace to make sure you can track your return parcel.

Ship to:

Tenue Soleil Warehouse
Turbineweg 21
2371 DV Roelofarendsveen
The Netherlands

Step 3. Returns are processed within 5 working days from receiving the return. Refunds will be credited to your original method of payment. This process can take up to 14 days.

How can I contact you?

If you have any questions regarding your Tenue Soleil order or you need our assistance, feel free to reach out to our customer service team via:

hello@tenuesoleil.com

We will answer your email as soon as possible.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@tenuesoleil.com

Other inquiries? Let's chat.

Send us an email at hello@tenuesoleil.com, call us at +31 20 244 1982 or use the chat.