Shipping & Refunds

Shipping

After placing your Tenue de Soleil order you will receive a track & trace link within 24 hours.

For all orders in The Netherlands, we’re happy to partner with de Fietskoerier https://www.fietskoeriers.nl/, a special eco-friendly Dutch bicycle shipping service available for most cities.

Delivery time

Your Tenue de Soleil order will be shipped to you as soon as possible, and we aim at getting your order with you within 48 hours on regular business days. 

Shipping costs

Netherlands and Belgium: €4

Free shipment above €100

Europe: €9

Free shipment above €150

World: €20

Free shipping above €200,-

All other countries

Easy returns within 30 days

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30-day risk-free money-back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days.

How it works:

All orders are sent to you with a Tenue de Soleil return form.


Step 1 The item(s) should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with all hang tags attached.


Step 2 Send your return to the below address. Return costs are at your own expense. Make sure to include your completed return form (return is included in your order).


Tenue de Soleil Warehouse

Conservenweg 114-116

2371 DT Roelofarendsveen

The Netherlands


Step 3 Returns will be handled within 5 working days from receiving the return. Refunds will be credited to your original method of payment. This process can take up to 14 days.

Assistance

If you have any questions regarding your Tenue de Soleil order or you need our assistance, feel free to reach out to info@tenuedesoleil.com

We will answer your email as soon as possible.