FAQ
Shipping
After placing your Tenue de Soleil order you will receive a track & trace link within 24 hours.
Delivery time
Your Tenue de Soleil order will be shipped to you as soon as possible, and we aim at getting your order with you within 48 hours on regular business days.
Shipping costs
Europe: €2,95
Free shipment above €50
World: €14,99
Free shipment above €150
Easy returns within 30 days
We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30-day risk-free money-back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days.
How it works:
All orders are sent to you with a Tenue de Soleil return form.
Step 1 The item(s) should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with all hang tags attached.
Step 2 Send your return to the below address. Return costs are at your own expense. Make sure to include your completed return form (return is included in your order).
Tenue de Soleil Warehouse
Turbineweg 21,
2371 DV
Roelofarendsveen
The Netherlands
Step 3 Returns will be handled within 5 working days from receiving the return. Refunds will be credited to your original method of payment. This process can take up to 14 days.
Assistance
If you have any questions regarding your Tenue de Soleil order or you need our assistance, feel free to reach out to:
info@tenuedesoleil.com.
We will answer your email as soon as possible.